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License and Warranty 60 months - Mk1B
SLW60M-MK1B

60-month warranty designed to ensure your instrument is performing optimally by providing the latest up-to-date hardware and software.

240.00
3Released
  • Products from Oxford Nanopore Technologies that have completed their Early Access
  • Users can continue to provide feedback through feature request pinboard
  • Warranty periods extended to 1 – 3 months
  • Product continues to iterate with upgrade notifications of up to 3 months
  • Lead time visible in store
  • Product subject to availability

Information

The MinION Mk1B provides the power of nanopore sequencing in a portable device that delivers cost-effective and real-time access to gigabases of sequencing data. Sequence and analyse your samples in the lab or field, and easily standardise assays across multiple sites or collaborators.

The 60-month license and warranty are required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

  • Software updates: Oxford Nanopore provides regular updates to software and firmware. Users need to keep their software up to date to receive support and to have access to the latest features, basecalling algorithms, and supported chemistries. To keep up to date with the latest releases, users should refer to the Nanopore Community for release notes.

  • Hardware upgrades: On release of updated hardware, users will be notified of the upgrade path options and added to a queue to receive a device update, if applicable. Where applicable, free upgrades will be subject to an open consumables order and minimum usage requirement.

  • Returns and replace policy: Replacement devices will be shipped within 5 business days of a fault being identified and confirmed by Oxford Nanopore as outside of expected operational parameters, which cannot be rectified remotely.

  • Support: Monday to Friday 9 am - 5 pm (local time). To continue to use the software and hardware, as well as receive support, customers will need to have an active license and warranty. For starter packs only, Oxford Nanopore will request for the device to be returned when the warranty has expired.

License and warranty is valid for 60 months.