The software licence and device warranty contract ensures your instrument is performing optimally by providing the latest up-to-date hardware and software. The contract guarantees that Oxford Nanopore Technologies support obligations are delivered during the contract period as laid out in sections 4 and 7 of the Nanopore Product Terms and Conditions.  

This includes:

• Software updates upon release
• Hardware updates on release
• Return and Replace policy 

The service contract extends our warranty to cover the instrument after your initial purchase contract has expired.

The software licence and device warranty contract ensures your instrument is performing optimally by providing the latest up-to-date hardware and software. The contract guarantees that Oxford Nanopore Technologies support obligations are delivered during the contract period as laid out in sections 4 and 7 of the Nanopore Product Terms and Conditions. 

This includes:

• Software updates upon release
• Hardware updates on release
• Return and Replace policy 

The service contract extends our warranty to cover the instrument after your initial purchase contract has expired.