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MinION
PromethION
MinKNOW
Software
MinION
PromethION
Top Customer Services Items
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Data handling
Devices
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MinIT
Frequently asked questions Products

Research products

Research products

Real-time DNA and RNA sequencing — from portable to high-throughput devices.

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COVID-19

GridION

Integrated workflows for real-time detection and monitoring of SARS-CoV-2.

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Q-Line

Q-Line

Locked-down, research-validated devices for applied sequencing applications.

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Consumables

We offer a range of accessories to suit your specific experiments.

Flow cells

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Sample prep

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Services

Service providers

Nanopore certified service providers

Our certification programmes ensure certified labs offer the highest quality service on our sequencing platforms.

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Training

Nanopore training

We offer workshops, practical hands-on experience and training on all our sequencing devices.

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Project services

Project services

Discuss your bespoke training, project support or consultancy needs with us so we can offer the right solution for you.

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Project services

Designed to ensure your instrument is performing optimally by providing the most up-to-date hardware and software.

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Frequently Asked Questions

Flow Cell
What is the warranty period on my flow cells?
Online Store
Why do I need to place an order online through your store?
What payment methods do you accept?
How do I change my account's Shipping or Billing Address?
How do I preview the total cost of my order?
Can I purchase multiple MinION Starter Packs?
Can I return to my basket after exiting the site?
What shipping charge will be applied to GridION or PromethION orders?
Why do I need to buy a starter pack?
Returns & Upgrades
Can I upgrade my MinIT to a MinION Mk1C?
Where do I submit my flow cells for return?
Why do I need to return my flow cells?
Can I upgrade my GridION to a GridION Mk 1?
My flow cell collection has failed, what do I do now?
Orders
Why is my order status pending / processing?
How can I check the status of my order?
How do I change the shipment date of my order?
How do I add an extra shipment date to an order?
Can I split my order into several deliveries?
What payment methods do you accept?
Where can I get a purchase order?
Deliveries
Where can I find my tracking number?
How long will my delivery take to arrive after despatch?
Can I split my order into several deliveries?
How do I change the shipment date of my order?
How do I add an extra shipment date to an order?
At what temperature are items shipped?
Why is the MinION shipped separately?
Why do I need to schedule my delivery?
What shipping charge will be applied to GridION or PromethION orders?
Getting started with nanopore sequencing
What data are in the pings sent to Oxford Nanopore?
Computer Requirements
I don't have a USB3 port on my computer, am I able to use a USB-C cable?
General info
What will be the output of the PromethION?
Control experiment
Lambda control Reference sequence
Troubleshooting
Why is MinKNOW showing "Unable to connect to the MinKNOW manager instance"?
Warranty & Storage
What is the warranty period on my flow cells?
How do I store my device?
How do I store my flow cells?
How do I store my kits?
Payment & Invoices
Can you send me an invoice before I place my order?
Where can I find invoices?
When will I receive my invoice?
What is a ‘commercial invoice’?
What currencies do you accept?
How do I set Oxford Nanopore up as a new supplier?
How can I get a W-8/W-9 form?
Where can I find your vendor information?
What payment methods do you accept?
MinION
How do I store my device?
I don't have a USB3 port on my computer, am I able to use a USB-C cable?
PromethION
What will be the output of the PromethION?
MinKNOW
Why is MinKNOW showing "Unable to connect to the MinKNOW manager instance"?
Software
Why is MinKNOW showing "Unable to connect to the MinKNOW manager instance"?
MinION
I don't have a USB3 port on my computer, am I able to use a USB-C cable?
PromethION
What will be the output of the PromethION?
Top Customer Services Items
Can I upgrade my MinIT to a MinION Mk1C?
Changing the delivery schedule of your order
What is the warranty period on my flow cells?
Where do I submit my flow cells for return?
Top Technical Support Items
What is the warranty period on my flow cells?
General
What data are in the pings sent to Oxford Nanopore?
Data handling
What will be the output of the PromethION?
Devices
I don't have a USB3 port on my computer, am I able to use a USB-C cable?
Software
What data are in the pings sent to Oxford Nanopore?
Deliveries and Returns
Why do I need to schedule my delivery?
Can I split my order into several deliveries?
How do I change the shipment date of my order?
How do I add an extra shipment date to an order?
How long will my delivery take to arrive after despatch?
Where can I find my tracking number?
At what temperature are items shipped?
Why is the MinION shipped separately?
What shipping charge will be applied to GridION or PromethION orders?
Why do I need to return my flow cells?
Where do I submit my flow cells for return?
My flow cell collection has failed, what do I do now?
New Supplier set-up
How do I set Oxford Nanopore up as a new supplier?
Where can I find your vendor information?
How can I get a W-8/W-9 form?
What payment methods do you accept?
What currencies do you accept?
Distributors & Dealers
Can I purchase directly from you, or do I have to use a Distributor?
Who are your Dealers and Distributors?
Upgrades
Do I have to upgrade now?
Can I keep my early access MinION for posterity?
Is the New User Starter Pack fee still a refundable deposit?
Is the classic MinION Configuration Test Cell (CTC) compatible with either the MinION Mk 1 or Mk 1B?
Do I have to run CTC and Lambda Control Experiment?
Can I upgrade my MinIT to a MinION Mk1C?
Can I upgrade my GridION to a GridION Mk 1?
General
Why is MinKNOW showing "Unable to connect to the MinKNOW manager instance"?
Do I have to run CTC and Lambda Control Experiment?
General
Do I have to run CTC and Lambda Control Experiment?
MinIT
Can I upgrade my MinIT to a MinION Mk1C?

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