License and Warranty - VolTRAX SLW12M-V

12-month warranty designed to ensure your instrument is performing optimally by providing the latest up-to-date hardware and software.
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability
On-site IQ/OQ/PQ SUPP006

On-site installation qualification (IQ), operational qualification (OQ) and performance qualification (PQ). Available for GridION, PromethION 24 and PromethION 48.
Installation qualification (IQ) Validation process to ensure the device has been successfully delivered and installed.
- Correct delivery of device(s)
- Suitable device location
- Adequate electrical supply
- Acceptable environmental and safety conditions
- Appropriate connection to device peripherals
Operational qualification (OQ) Validation process testing the operation of the system as being able to complete the hardware check.
- Correct electrical operation
- Functional internet connection, network settings, and system setup
- Hardware check to validate correct operation of all flow cell positions and software
Performance qualification (PQ) Validation process testing the performance of the system.
- Run a Lambda control experiment to assess device performance. Recommended on initial setup and after significant changes (e.g. software update, implementing automation, new technician onboarding)
- Check reagents, instrument, flow cell, and software performance
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability