MinION Mk1D Standard Support STANDARD12M-MK1D
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for MinION replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Access the latest products from Oxford Nanopore Technologies
- Provide feedback into the innovation team as the product develops
- Product Warranty may initially be limited to 1 month as it is so new
- Product routinely iterates as new features and capabilities are added
- Estimated lead time in store
- Product subject to availability
GridION Standard Support STANDARD12M-G
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for GridION replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Onboarding support for GridION: a remote installation support call to ensure your device is correctly installed and ready-to-use.
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability
P2 Solo Standard Support STANDARD12M-P2S
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for P2 Solo replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability
P2i Standard Support STANDARD12M-P2I
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for P2i replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Onboarding support for P2i: a remote installation support call to ensure your device is correctly installed and ready-to-use.
- Access the latest products from Oxford Nanopore Technologies
- Provide feedback into the innovation team as the product develops
- Product Warranty may initially be limited to 1 month as it is so new
- Product routinely iterates as new features and capabilities are added
- Estimated lead time in store
- Product subject to availability
P24 Standard Support STANDARD12M-P24A
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for P24:
- PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
- PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Onboarding support for P24: on-site installation support to ensure your device is correctly installed and ready-to-use
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability
P48 Standard Support STANDARD12M-P48A
Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.
This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:
- Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
- Repair and replacement* for P48:
- PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
- PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.
*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges
- Onboarding support for P48: on-site installation support to ensure your device is correctly installed and ready-to-use
- Products from Oxford Nanopore Technologies that have completed their Early Access
- Users can continue to provide feedback through feature request pinboard
- Warranty periods extended to 1 – 3 months
- Product continues to iterate with upgrade notifications of up to 3 months
- Lead time visible in store
- Product subject to availability