Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for MinION replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for GridION replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for GridION: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 24-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for GridION replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for GridION: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 36-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for GridION replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for GridION: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2 Solo replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 24-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2 Solo replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 36-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2 Solo replacement devices will be provided once Oxford Nanopore Technologies identifies the fault, and finds that the issue cannot be resolved remotely.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2i replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P2i: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 24-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2i replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P2i: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 36-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P2i replacement devices will be provided once Oxford Nanopore identifies the fault and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P2i: a remote installation support call to ensure your device is correctly installed and ready-to-use.

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P24:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P24: on-site installation support to ensure your device is correctly installed and ready-to-use

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 24-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P24:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P24: on-site installation support to ensure your device is correctly installed and ready-to-use

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 36-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P24:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P24: on-site installation support to ensure your device is correctly installed and ready-to-use

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 12-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P48:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P48: on-site installation support to ensure your device is correctly installed and ready-to-use

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 24-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P48:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P48: on-site installation support to ensure your device is correctly installed and ready-to-use

Whether running routine workflows or exploring new applications, the Standard Support plan offers affordable protection against potentially costly repairs.

This support plan includes 36-months of the license required to use the latest Oxford Nanopore software and devices. An active license requirement is laid out in out in the Nanopore Product Terms and Conditions, and provides the user with access to the following:

• Email and chat support available 8 hours a day (Monday to Friday excluding public holidays, 9.00 to 17.00 local time).
• Repair and replacement* for P48:
  • PromethION Data Acquisition Unit: an on-site engineer will visit when a fault is confirmed by Oxford Nanopore that renders the device non-functional
  • PromethION Sequencing Unit: replacement devices will be provided once Oxford Nanopore confirms that more than 20% of sequencing capacity is unavailable and finds that the issue cannot be resolved remotely or on-site by a Field Engineer.

*Please note: This excludes interventions required due to customer-caused damages or malfunctions, which may require additional evaluation and charges

• Onboarding support for P48: on-site installation support to ensure your device is correctly installed and ready-to-use